Neuk Privacy Policy

We, Neuk, provide services and programs through our websites and other digital platforms (our "Services").

When we refer to "Neuk," "we," "us," or "our" in this Privacy Policy, we mean Nook Investments FZ-CO, the owner and operator of the Neuk platform. Neuk is affiliated with and may provide services through one or more of the following entities (collectively, the "Neuk Companies"): Smart Neuk Real Estate LLC, a limited liability company licensed by the Real Estate Regulatory Agency (RERA), the regulatory arm of the Dubai Land Department.

Use of the Platform and any services provided by the Neuk Companies, including affiliated brands, is subject to this Privacy Policy and the applicable Terms and Conditions. Additional terms may apply depending on the specific services you engage with and will be made available through the relevant websites, client onboarding processes, networks, or mobile applications.

When we refer to "user", "your" and "you", we mean users of our Services.

When we refer to personal data, we mean any information about an individual from which that person can be identified. It does not include data where the identity has been removed, which is referred to as anonymous data.

Neuk is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy https://neuk.ae/privacy-policy outlines how we collect, use, and protect your information when you use our platform and Services. It also describes the choices available to you regarding our use of your personal data and how you can access and update your personal data.

This Privacy Policy is in accordance with Federal Decree – Law No. 45/2021 on the Protection of Personal Data (the "Data Protection Legislation").

1. Personal Data Sources

We may obtain personal data about you from the following sources:

• When you visit our website.
• When you register, book appointments, or submit offers.
• When you contact our customer support team.
• When you visit our social media pages.
• When you download one of our mobile applications (either via Apple iOS or Android) onto your mobile device.

2. Information We Collect

• Personal Information: We may collect your name, contact details (such as postal address, email address, mobile or other number), birth date, nationality and passport details.
• Financial Information: Payment information (such as credit card details), bank statements and proof of funds evidence.
• Property Information: Details about properties you list or view on our platform, such as images of properties, property asking prices, title deeds, property addresses, floorplans, property locations and property descriptions.
• Usage Data: Information about how you use our website and Services, such as IP address, device information, and browsing behavior. Please see our Cookie Policy for further information about our collection of such data by automated means.
• Communications: Any correspondence or feedback shared through emails or customer support interactions.

3. How We Use Your Information

We use your information to:

• Create and manage your online account.
• Facilitate property transactions, appointment bookings, and offers.
• Improve our platform and personalize your experience.
• Process payments securely.
• Communicate with you about updates, confirmations, or promotions.
• Chat with you or respond to your inquiries via email or customer support interactions.
• Operate and communicate with you about our social network pages or mobile applications.
• Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions).
• For such other uses you authorize and/or consent to from time to time.
• Comply with legal obligations, relevant industry standard and our policies, and prevent fraud or misuse.

We have set out below the legal basis for our use of your personal data. We will use the information you provide for the above purposes if:

• it is necessary to perform a contract to which you are party (e.g., to process your payment and facilitate a property transaction); or
• we have obtained your consent.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information:

• With property sellers or buyers involved in a transaction.
• With service providers (e.g., payment gateways, marketing platforms, third party partners) to support our Services. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
• Other third parties with your consent.
• When required by law or legal process, to law enforcement authorities or other government officials, or when we believe disclosure is necessary or appropriate to protect the public interest (for example to protect the rights, property, or safety of Neuk or others), or in connection with an investigation of suspected or actual fraudulent or illegal activity.
• When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy and applicable data protection laws, including, where relevant, entering into standard contractual clauses. We have also implemented appropriate safeguards to ensure such a level of data protection when transferring your personal data.

5. Data Security

The security of your personal data is important to us. We employ robust security measures to protect the personal data submitted to us, both during transmission and once we receive it, from unauthorized access, processing or loss. However, please note that no system is completely secure, and although we will do our best to protect your personal data, we cannot guarantee absolute security of your information. Any transmission is at your own risk.

Please note that no website or online service can ever be guaranteed as 100% secure and you should take reasonable precautions to protect your personal data (for example, by sharing personal data only with operators of websites and other digital platforms that you trust, by keeping any login details secure and confidential and by using antivirus software on your devices).

6. Cookies Policy

Cookies are small files stored on your device to enhance your browsing experience. Neuk uses cookies to:

• Recognize your preferences and personalize your experience.
• Analyze website usage to improve functionality.
• Serve targeted advertisements based on your interests.

You can manage or disable cookies in your browser settings, but this may affect your experience on our platform.

7. Your Rights

You have certain rights and choices in connection with the personal data we collect from you. To update your preferences, remove your information from our mailing lists, or submit a request, please contact us as indicated below.

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from us by emailing us at info@Neuk.ae.

With your consent when you visit our website or, if applicable, when you download one of our mobile applications, we may provide you with the option to opt in to receive push notifications from us on your web browser or on your mobile device in connection with that mobile application. These push notifications may include promotional communications regarding our Services. You may, after downloading the applicable mobile application, opt out of receiving push notifications by adjusting the settings on your mobile device. Opting out of push notifications will not affect other communications you receive from us, such as email communications. You also may receive alerts and updates within our mobile applications regarding our products and services or your accounts with us. To opt out of receiving these alerts and updates, you may uninstall the applicable mobile application from your mobile device.

You have the right to:

• Access, Correction and Erasure: Subject to Data Protection Legislation, you have the right to request access to and correction or erasure of the personal data we maintain about you, or to request the restriction of our use of this information, as appropriate. You also have the right to object at any time to the use of your personal data for direct marketing purposes, including profiling related to direct marketing. For all other purposes, you may object at any time to the use of your personal data, on grounds relating to your particular situation, in accordance with Data Protection Legislation. These rights may be limited in some circumstances under Data Protection Legislation. We may take reasonable steps to verify your identity before granting access or making corrections. You may exercise these rights by contacting us as indicated below.
• Data Portability: Subject to Data Protection Legislation, you have the right to receive, in a structured and machine-readable format, the personal data that you have provided to us about you, with your consent or based on a contract to which you are party. You also have the right to have this information transmitted to another data controller, where it is technically feasible. You may exercise this right by contacting us as indicated below. You also may lodge a complaint with the UAE Data Office.
• Withdrawing Consent: You may also withdraw any consent you previously provided to us at any time with effect for the future by contacting us as indicated below. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
• Geolocation: When you use one of our mobile applications, we may ask you for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device's location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

To exercise your rights, contact us at info@Neuk.ae.

8. Third-Party Links

Our platform may contain links to third-party websites or services. Neuk is not responsible for their content, any use of the sites, or their privacy practices, and we encourage you to review their policies independently.

9. Updates to This Policy

We may update this https://neuk.ae/privacy-policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our platform signifies your acceptance of these changes.

This Privacy Policy was last updated 9th of April 2025.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

• Email: info@Neuk.ae
• Phone: +971 4 570 7524